Return & Refund Policy

Q: What is your return policy?

A: FIFINE MICROPHONE offers Free Return within 30 days, counting from the date when the tracking info shows delivered.  

But it does not cover bulk purchase (more than three), intact item, item ordered by mistake. If you wish to return a product, please contact us. 

 

Q: How do I request a return?

A: Please follow the steps below to return a product:

1. Contacted our email at web@fifine.cc with your order number and the reason for return (Any product shipped to us without a return authorization will be returned to the customer at his or her expense).
2. We will email you back to confirm the product condition. Customer will have responsiblity to help provide the info (pictures and recording) we required. Then we will give instructions for returning and a return number.
3. Ship your unused product in its original packaging to the address identified in our email.
4. Note: Return shipping fee is covered by FIFINE only if returns are for defective products, products that were not described accurately, or incorrect orders. Whether a product is defective depends on the info that customer provides (pictures and recording). 

 

"Return Terms"

• Please be sure to use the original box, and the shipping carton and its packing material to ship the item back (the item is returned in the same condition as it was when shipped).
• You are responsible for shipping the products back to us.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

 

Q: After I have returned a product, when will I see the refund in my account?

A: After receiving and examining your returned product(s), your refund will appear in your account within 3 to 5 business days. Please be aware that the refund will depend on the policies of PayPal that was used for payment.

 

Other Terms and Conditions

"Bulk Purchase Return"

If buyer purchase more than THREE products at a time, any one of them is defective, we will provide the free replacement.

But if buyer decides to return them all, we will charge a restocking fee of 30% of the order total. And buyer is responsible for the shipment back to FIFINE local factory. 

"Refuse-to-Receive"

Once package has been shipped out, order cancellation is not possible. When product arrives, buyers are responsible for arranging return shipping and covering the cost by themselves and emailing us back with tracking number. If buyer decides to refuse package instead, we will charge a restocking fee of 30% of the order total.

Notice: Refund of "refuse-to-receive" item does not cover the origianl shipping fee, That means in this case, we will send back the payment of only the product listed price.

"Intact Items"

An intact item is one that its package has been opened and it works without a problem. If you want to return an intact product, the return shipping cost shall be covered on customer side. And we will deduct the original shipping fee from the refund total.            

"Defective Items"

A defective item is one that is inoperable but has no apparent damage. If you receive a defective product, please contact our email for assistance.

Notice: Whether a product is defective depends on the info that customer provides (pictures and recording). 

"Damaged Items"

If the order arrives at your location with obvious shipping damage, please refuse the delivery and email us with your order number. If you have accepted it, please save all packaging material and paperwork for the order and also email us for instructions. If you dispose of packaging material, you jeopardize our chances of making a claim, and you may not receive the return.

"Limits of Responsibility"

We take no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of the product. Though you still can email us for assistance on repairing or replacing components.

"Price and/or Description Changes"

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in FIFINE MICROPHONE store are not refundable.

Notice: We are sorry that the price fluctation during pandemic is not refundable.

"Errors on FIFINE MICROPHONE website"

Prices and availability of products are also subject to change without notice. Errors will be corrected where and when discovered. We reserve the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. If your payment has already been processed for the purchase when your order is canceled, we will issue an immediate refund.

"For product FAQs, please turn to the Technical Support Page"